RETURNS
Effective Date: September 10, 2026
We want you to feel confident when selecting a piece for your space. This policy explains how to request a return and what to expect during the process.
14-DAY RETURN PERIOD
You may request a return within 14 days after you, or a person designated by you other than the carrier, receives the order.
If an order contains multiple items delivered separately, the return period begins when the final item is received, where required by applicable law.
To request a return, contact info@uzzari.com before the 14-day period expires.
RETURN ELIGIBILITY
To qualify for a return, the product must be:
• Unused and in its original condition
• Complete with all accessories, components and documentation
• Free from damage, staining, modification or signs of installation
• Securely packaged for return transportation
• Accompanied by proof of purchase
We recommend using the original packaging where it remains available. If the original packaging is unavailable, the customer is responsible for using suitable protective packaging to prevent damage during return transportation.
RETURN PROCESS
To begin a return, email info@uzzari.com and include:
• Your full name
• Order number
• The product or products you wish to return
• The reason for the return
• Photographs of the item and packaging, where requested
If the return is approved, we will provide the applicable instructions and return address.
Do not send a product to Uzzari or another address without prior authorization. Returns sent without authorization may not be accepted or may be delayed.
RETURN SHIPPING COSTS
For returns resulting from a change of mind, the customer is responsible for all direct return costs, including shipping, protective packaging, insurance, freight collection and any applicable customs or handling charges.
Return costs for furniture, oversized products and freight shipments can be substantial. The cost will depend on the product’s size, weight and collection location.
Customers may contact info@uzzari.com before purchase to request information regarding the expected return process and an estimated return cost for an oversized product.
Where Uzzari offers to arrange a return label or freight collection, the applicable cost will be communicated before the service is confirmed.
We recommend using a tracked and appropriately insured service. Uzzari is not responsible for customer-arranged returns that are lost or damaged during transit.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
The return costs described above apply to returns resulting from a change of mind.
If your order arrives damaged, defective or different from what was ordered, contact info@uzzari.com as soon as possible and provide:
• Your order number
• A clear description of the issue
• Photographs of the product
• Photographs of the outer and inner packaging
• A video, where necessary to demonstrate a functional issue
Do not independently return a damaged, defective or incorrect product.
After reviewing the claim, Uzzari will provide an appropriate solution. Depending on the circumstances and applicable law, this may include replacement parts, repair, replacement, a price adjustment or a refund.
Where Uzzari accepts that the product is damaged, defective or incorrect, Uzzari will cover the necessary return or collection costs.
CUSTOM-MADE AND PERSONALIZED PRODUCTS
Products made to individual specifications, personalized products, custom dimensions and specially commissioned pieces cannot normally be returned for a change of mind.
This exclusion does not affect any legal rights that apply when a custom-made product is damaged, defective or not produced according to the agreed specifications.
NON-RETURNABLE ITEMS
The following items cannot normally be returned:
• Custom-made or personalized products
• Products manufactured to customer-selected specifications
• Products showing signs of use, installation or modification
• Products damaged through misuse, incorrect installation or improper care
• Products returned without prior authorization
• Gift cards, where applicable
Any statutory rights relating to faulty, damaged or incorrectly supplied products remain unaffected.
REFUNDS
Once the returned product has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Uzzari may reduce a refund to reflect any loss in value caused by handling beyond what is reasonably necessary to inspect the product, where permitted by applicable law.
Original or standard delivery charges will be refunded where required by applicable law. Additional costs resulting from an upgraded or expedited delivery option are not refundable unless legally required.
Uzzari may withhold a refund until the returned product is received or the customer provides acceptable proof of return, where permitted by applicable law.
ORDER CANCELLATIONS
Contact info@uzzari.com as soon as possible if you wish to cancel an order.
We cannot guarantee cancellation after processing, production or dispatch has begun.
Custom-made, personalized and made-to-order products may not be cancelled after production begins, subject to applicable consumer rights.
STATUTORY RIGHTS
Nothing in this Returns Policy limits or excludes any non-waivable rights available under applicable consumer protection law.
CONTACT
To request a return or report a product issue, contact:
info@uzzari.com
