FREQUENTLY ASKED QUESTIONS
MEMBER ACCESS
Why do I need an account to view prices?
Uzzari offers private member pricing. Creating an account gives you access to product prices, new collections and selected releases.
Does it cost anything to become a member?
No. Creating an Uzzari account is complimentary.
How do I create an account?
Select “Sign In or Join” on any product page and enter your email address to continue.
ORDERS
How can I place an order?
Sign in to your Uzzari account, select the product and available options, and proceed through checkout.
Can I change or cancel my order?
Contact info@uzzari.com as soon as possible. We cannot guarantee changes or cancellations after processing, production or dispatch has begun.
SHIPPING
Where does Uzzari ship?
Uzzari offers worldwide shipping to destinations available at checkout.
How long does delivery take?
Orders are generally processed within 2–5 business days. Estimated shipping time is 14–21 business days after dispatch.
Delivery times may vary due to customs procedures, local courier operations, public holidays or other circumstances outside our reasonable control.
How can I track my order?
Once your order has been dispatched, tracking information will be sent to the email address used at checkout, where tracking is available.
Will I need to pay customs duties?
International orders may be subject to import duties, taxes, VAT or local handling fees. Unless expressly included at checkout, these charges are the customer’s responsibility.
RETURNS
Can I return my order?
You may request a return within 14 days of receiving your order, subject to the conditions stated in our Returns Policy.
Who pays for return shipping?
For a change-of-mind return, the customer is responsible for the return shipping costs. If an item is accepted as damaged, defective or incorrect, Uzzari will cover the necessary return or collection costs.
Can custom-made products be returned?
Custom-made, personalized and made-to-order products cannot normally be returned for a change of mind. Your legal rights regarding damaged, defective or incorrectly produced items remain unaffected.
DAMAGED PRODUCTS
What should I do if my order arrives damaged?
Contact info@uzzari.com as soon as possible. Include your order number and clear photographs of the product, outer packaging and inner packaging.
Please keep all packaging and do not return the product independently. Our team will provide the appropriate instructions.
PRODUCTS AND MATERIALS
Will the finish look exactly like the photographs?
Subtle variations in tone, texture and surface appearance may occur due to material characteristics, production processes, lighting and screen settings. These variations are part of the individual character of each piece.
How should I care for stainless steel products?
Use a soft, dry or slightly damp microfiber cloth. Avoid abrasive cleaners, scouring pads and harsh chemicals that may scratch or damage the surface.
How should I care for acrylic products?
Dust with a clean, soft microfiber cloth. Avoid abrasive products, alcohol-based cleaners and rough materials that may scratch or cloud the surface.
Do products require assembly or installation?
Assembly or installation requirements vary by product. Please review the individual product description before ordering.
For hardwired lighting, we recommend installation by a qualified electrician.
CUSTOM MADE AND TRADE
Does Uzzari offer custom dimensions or finishes?
Selected pieces may be available in custom dimensions, materials or finishes. Visit our Custom Made page or contact info@uzzari.com.
Do you work with interior designers and commercial projects?
Yes. Our Trade & B2B service supports interior designers, architects, hospitality projects and selected commercial spaces.
CONTACT
How can I contact Uzzari?
Email us at info@uzzari.com. We aim to respond within 1–2 business days.
